All sales are NOT SUBJECT TO A REFUND. In cases of a damaged product from the factory, only exchanges or store credit may be issued. We only accept damaged goods within 15 days of your purchase.
Store credit will NOT be issued after 15 days, Absolutely no returns for special orders, claims for any damages must be made within 2 days upon receipt of merchandise, and all
items returned for credit must be in the original PACKAGING with all parts included. A 10% percent restocking fee will be added to your return if not packaged properly for the store. The store credit will be DELETED AFTER 3 YEARS from the issued date if there is no use.
credit. Thank you for shopping with TOV! We value your business and loyalty. We look forward to providing your customer with ultra-chic designs. If you have any questions or
concerns feel free to contact our Customer Service Department.